Legal
Privacy Policy
Last updated August 2026
At Scratch Skin we take your privacy seriously. This policy explains what we collect, why we collect it, and what you can ask us to do with it. By using this website, you agree to the practices described here.
Information We Collect
When you visit or shop on Scratch Skin, we may collect the following information.
Personal information
- Full name
- Email address
- Mobile number
- Shipping and billing address
- Payment information (processed securely through payment gateways)
- Order history
Device and technical information
- IP address
- Browser type
- Device information
- Operating system
- Website usage data
- Cookies and tracking information
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Deliver products to your address
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website and shopping experience
- Detect fraud and unauthorised transactions
- Respond to your enquiries
- Send promotional offers and product launches, only if you have opted in
Payment Security
Scratch Skin does not store your debit card, credit card, UPI, or banking information.
All payments are processed through trusted third-party payment gateways using industry-standard encryption.
Third-Party Services
We may share limited information with trusted third-party providers, including:
- Payment gateways
- Shipping and logistics partners
- Analytics providers
- Marketing platforms
- Customer support services
These partners receive only the information necessary to perform their services.
Data Security
We use industry-standard security measures to protect your information against unauthorised access, misuse, disclosure, or loss.
We take every reasonable precaution, but no online system can guarantee complete security.
Marketing Communications
If you subscribe to our newsletter or promotional updates, we may send you:
- New product launches
- Exclusive offers
- Discounts
- Limited-time sales
- Brand updates
You can unsubscribe at any time using the link in any of our emails.
Your Rights
You have the right to:
- Access your personal information
- Request corrections to inaccurate information
- Request deletion of your data, where legally permitted
- Withdraw marketing consent
- Contact us about any privacy concern
Children's Privacy
Scratch Skin does not knowingly collect personal information from anyone under the age of 18 without the consent of a parent or guardian.
Data Retention
We keep your information only as long as needed to:
- Complete your orders
- Comply with legal obligations
- Resolve disputes
- Improve our services
Changes to This Privacy Policy
Scratch Skin may update this Privacy Policy from time to time. Any changes are posted on this page along with a new revision date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, get in touch.
Scratch Skin
- Website
- www.scratchskin.com