Legal
Shipping & Returns
Last updated August 2026
Every skin is precision-cut and made for the exact device model you choose. That makes the fit better and the rules a little stricter — here is exactly how shipping, replacements, and refunds work.
- Processing
- 48 hrs
- Delivery
- 4–10 days
- Free shipping
- Over ₹499
- Claim window
- 24 hrs
Before you order
- Every skin is cut for one specific device model, so orders cannot be cancelled once placed.
- A wrong device model can only be changed before printing starts.
- Replacement claims need a continuous unboxing video, filmed from the sealed package.
Shipping
Order processing
- Orders are processed within 48 business hours of payment confirmation.
- Orders placed on weekends or public holidays are processed the next working day.
- Each skin is custom-manufactured, so production begins as soon as your order is confirmed.
Shipping timeline
- Standard delivery across India takes about 4 to 10 business days after dispatch.
- Timelines shift with your location, courier availability, weather, and other conditions outside our control.
Shipping charges
- Free shipping on all prepaid orders above ₹499.
- Any applicable shipping charge is shown at checkout before you pay.
Cash on delivery
- Cash on delivery is available across selected locations in India.
- A ₹99 convenience fee applies to every COD order.
Order tracking
Once your order is dispatched, tracking details reach you by email and SMS. The tracking link follows your shipment in real time.
Delivery delays
We work to hit the estimated window every time, but delays caused by courier partners, natural events, or other unforeseen situations sit outside our control. Thank you for your patience when they happen.
Incorrect address and failed delivery
Please double-check your shipping details before placing an order. If a parcel comes back to us because of:
- An incorrect or incomplete address
- Nobody available across the delivery attempts
- Delivery being refused
a ₹199 reshipping fee applies to send it out again.
International shipping
Scratch Skin currently ships within India only.
Returns and replacements
Returns
Every Scratch Skin is made to match the device model and design you selected, so we cannot accept returns once an order has been delivered.
Returns are not available for:
- A change of mind
- Ordering the wrong design
- Ordering the wrong device model
- Personal preference
- Minor colour variation caused by screen settings
Replacement eligibility
We replace your order in these cases:
- A manufacturing defect
- The product arrived damaged
- The wrong product was delivered
- Print quality issues
- Scratch Skin sent the wrong device model
How to request a replacement
Three things we need
- Contact us within 24 hours of receiving your order.
- Email support@scratchskin.com with your order number.
- Attach a clear, continuous unboxing video that starts with the package still sealed and runs until the product is fully unpacked.
The video is not optional
We cannot process a replacement request without a continuous unboxing video. Start filming before you open anything — a video that begins after the package is open will not work.
Wrong device model ordered
Selecting the correct device model is the customer's responsibility. If you spot a mistake:
- Changes are possible only before the skin has been printed and prepared for dispatch.
- Once production has started, we cannot modify, cancel, or replace the order.
Email us the moment you notice and we will check whether your order has reached production.
Cancellations
Orders cannot be cancelled once placed
Each product is manufactured for your specific order, so production starts straight away. Please confirm your device model, shipping address, and design before you complete the purchase.
Refunds
We issue a refund when:
- A replacement cannot be provided for an approved claim.
- Scratch Skin is unable to fulfil your order.
Approved refunds go back to your original payment method within 5 to 7 business days, depending on your payment provider.
Need help?
For anything about your order, shipping, or a replacement request, email support@scratchskin.com with your order number.